Frequently Asked Questions

Is LUMORI suitable for sensitive skin?

Yes. All LUMORI products are ECOCERT COSMOS Natural certified, 100% vegan, and free from synthetic preservatives. Our Peptide Anti-Aging Serum uses a probiotic preservation system — Leuconostoc/Radish Root Ferment Filtrate — that protects the skin microbiome rather than disrupting it. Both products are free from parabens, SLS, silicones, and synthetic fragrances.

How long does each product last?

The Peptide Anti-Aging Serum (30ml) lasts approximately 60 days when used twice daily — once in the morning and once in the evening. The Anti-Age Day Cream (50ml) lasts approximately 45 days with daily morning use. That's why the Ritual Membership delivers every 45 days — the cream runs out first.

In what order should I apply the products?

Morning: Cleanse → Peptide Serum (2 pumps, press gently into skin, wait 60 seconds) → Anti-Age Day Cream (pea-sized amount).
Evening: Cleanse → Peptide Serum only. The day cream is formulated for morning use.

What is the Ritual Membership?

The Ritual Membership delivers the Performance Duo to your door every 45 days at a 15% discount ($63.74 with free shipping). It includes a personal note from our founder and a seasonal Balkans Ritual card. Cancel anytime — no forms, no minimum commitment.

Where are LUMORI products made?

Our products are manufactured in Latvia by Selfnamed, to EU pharmaceutical-grade standards. Every formula is ECOCERT COSMOS Natural certified and produced under strict European quality control.

What is ECOCERT COSMOS Natural certification?

ECOCERT COSMOS Natural is Europe's leading standard for natural cosmetics. It independently verifies that our formulas meet strict requirements for naturally derived ingredients, responsible manufacturing, and environmental impact. It's not a marketing claim — it requires annual audits and full supply chain transparency.

Can I return my order?

Yes. We offer a 30-day money-back guarantee, no questions asked. If your skin doesn't respond well to LUMORI within 30 days of receiving your order, email us at lumoriskin@gmail.com and we'll refund you in full. No forms. No fine print. We only want customers who stay because they want to.

How do I cancel my Ritual Membership?

You can cancel at any time by emailing lumoriskin@gmail.com with the subject line "Cancel Membership," or by using the unsubscribe link in any membership email. No minimum term, no cancellation fee. We'll process the cancellation before your next billing date.

How long does shipping take?

All orders ship within 1 business day from our US warehouse. Standard delivery takes 3–5 business days. You'll receive a tracking number by email as soon as your order ships.

Do you ship internationally?

We currently ship within the United States only. International shipping is coming soon.

Are your products vegan and cruelty-free?

Yes. All LUMORI products are 100% vegan — no animal-derived ingredients — and completely cruelty-free. No animal testing at any stage of development or manufacturing.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and PayPal. All payments are processed securely through Shopify.